Cookie Policy
1. Introduction
TrustOps Portal uses cookies and similar technologies to operate the website, improve user experience, understand website performance, protect website forms and support relevant communication about TrustOps services.
TrustOps Portal is an assurance, continuity and compliance center that helps organizations access approved information relating to backup assurance, recovery evidence, data hosting statements, audit documents, cloud continuity records and approved requests across supported ABNO and Lolla products.
This Cookie Policy explains what cookies are, why we use them, the types of cookies we may use, and how you can manage your cookie preferences.
This policy should be read together with our Privacy Policy, Data Protection page and Terms of Use.
2. What Are Cookies?
Cookies are small text files placed on your device when you visit a website.
They help a website remember information about your visit, such as:
- whether the website is working correctly
- whether you have accepted or rejected cookies
- which pages are visited
- how users interact with the website
- whether a form or page is performing properly
- whether the website is being accessed safely.
Similar technologies may include pixels, tags, local storage, session storage and analytics identifiers.
Where cookies or online identifiers can identify or help identify a person, they may be treated as personal data under applicable privacy laws. Under the GDPR, online identifiers such as IP addresses and cookie identifiers may be associated with natural persons.
3. Why We Use Cookies
We may use cookies to:
- make the website work properly
- keep the website secure
- remember your cookie preferences
- understand how visitors use the website
- improve website layout, content and performance
- measure the effectiveness of campaigns or referral sources
- protect forms from spam, abuse or automated submissions
- support demo request and enquiry workflows
- provide relevant TrustOps communication where permitted.
We do not use cookies to give visitors access to raw backups, cloud credentials, production databases or other clients' data. The TrustOps website positioning already makes clear that TrustOps does not expose cloud credentials, raw database backups or production system access to unauthorized users.
4. Types of Cookies We May Use
4.1 Strictly Necessary Cookies
These cookies are required for the website to function.
They may be used for:
- page loading
- website security
- cookie preference storage
- form protection
- session management
- access control where login is used
- preventing website abuse.
These cookies cannot normally be switched off because the website may not work properly without them.
4.2 Analytics Cookies
Analytics cookies help us understand how visitors use the website.
They may collect information such as:
- pages visited
- time spent on pages
- buttons clicked
- browser type
- device type
- approximate location
- referring website
- general traffic patterns.
We use this information to improve website clarity, usability, content and performance.
Analytics cookies are not intended to expose client assurance records, audit documents, backups or confidential portal information.
4.3 Preference Cookies
Preference cookies help the website remember choices you make.
They may remember:
- cookie preference choices
- language preferences where applicable
- display preferences
- previously selected options
- form usability settings.
These cookies make the website easier to use.
4.4 Marketing and Communication Cookies
Marketing cookies may help us understand which campaigns, pages or communication channels led visitors to TrustOps Portal.
They may support:
- campaign measurement
- demo request attribution
- relevant TrustOps updates
- retargeting or remarketing where enabled
- measurement of advertising or outreach performance.
Where required, we will ask for your consent before using non-essential marketing cookies.
Kenya's Data Protection Regulations require direct marketing communication to include clear and accessible opt-out mechanisms, and where users opt out, their personal data should not be used or disclosed for direct marketing contrary to the opt-out request.
4.5 Security Cookies
Security cookies help protect the website and its forms.
They may be used to:
- detect unusual traffic
- prevent spam form submissions
- reduce bot activity
- support fraud prevention
- protect demo request forms
- maintain website integrity.
These cookies help protect TrustOps Portal and its users.
5. Cookies We May Use
The actual cookies used may change depending on website configuration, hosting tools, analytics tools, security tools, embedded content and marketing systems.
A cookie register should be maintained and updated once the website tools are finalized.
| Cookie Category | Purpose | Example Use | Consent Position |
|---|---|---|---|
| Strictly Necessary | Website operation and security | Cookie consent storage, form protection, session handling | Always active |
| Analytics | Website performance and visitor insights | Page views, traffic reports, user journey analysis | Consent where required |
| Preference | User experience | Remembering choices or settings | Consent where required |
| Marketing | Campaign and communication measurement | Tracking campaign source or remarketing | Consent required where applicable |
| Security | Spam and abuse prevention | Bot detection, form protection | Usually necessary |
6. Third-Party Cookies
Some cookies may be set by third-party service providers that help us operate or improve the website.
These may include providers for:
- website hosting
- analytics
- spam protection
- embedded videos
- map tools
- webinar forms
- CRM or demo request forms
- email or campaign measurement
- security monitoring.
Third-party providers may process cookie or usage data according to their own policies and contracts with us.
We aim to use reputable providers and apply appropriate privacy and data protection controls.
7. Cookie Consent
When you first visit the website, you may see a cookie banner or cookie preference tool.
Depending on your location and applicable law, you may be able to:
- accept all cookies
- reject non-essential cookies
- manage cookie preferences
- change your preferences later.
Strictly necessary cookies may remain active because they are required for website operation and security.
Non-essential cookies, such as analytics and marketing cookies, should only be used according to the applicable consent or legal basis.
Kenya's Data Protection framework regulates personal data processing through the Data Protection Act and the Office of the Data Protection Commissioner, while the General Regulations set requirements for transparency, direct marketing and opt-out handling.
8. Managing Your Cookie Preferences
You can manage cookies in the following ways:
- using the website cookie banner or cookie preference center
- adjusting your browser settings
- deleting cookies from your browser
- blocking third-party cookies
- using privacy settings on your device
- opting out of marketing communication where applicable.
If you disable some cookies, parts of the website may not work properly.
For example, disabling necessary cookies may affect form submission, security features or cookie preference storage.
9. Cookies and Demo Request Forms
TrustOps Portal may use cookies or similar technologies to support demo request forms.
This may help us:
- protect forms from spam
- remember form preferences
- understand form completion performance
- route enquiries properly
- improve the demo request experience
- measure which pages generate qualified enquiries.
The TrustOps website copy recommends that demo request forms collect details such as name, work email, phone number, organization, role, product of interest, assurance need and deployment model, while warning users not to submit passwords, credentials, raw backup files or highly sensitive data through the form.
10. Information You Should Not Submit
Cookies do not require you to submit sensitive technical data.
Please do not submit the following through public website forms:
- passwords
- database credentials
- cloud credentials
- raw database files
- raw backup files
- production system exports
- access keys
- confidential data belonging to other organizations
- unnecessary personal data.
Where sensitive information is required for an approved TrustOps request, we will provide secure instructions through the appropriate official channel.
11. Cookies and Personal Data
Some cookies may collect or generate data that can be linked to a person, device or browser.
This may include:
- IP address
- cookie identifier
- browser identifier
- device information
- approximate location
- page interaction data
- referral source
- form interaction data.
Where such information is personal data, we process it according to our Privacy Policy, Data Protection page and applicable law.
12. Cookie Retention
Cookies may remain on your device for different periods.
| Cookie Type | Typical Duration |
|---|---|
| Session Cookies | Deleted when you close your browser |
| Persistent Cookies | Remain for a defined period or until deleted |
| Preference Cookies | Retain your choices for a set period |
| Analytics Cookies | Retained according to analytics settings |
| Marketing Cookies | Retained according to campaign and consent settings |
The specific retention period depends on the cookie, provider and website configuration.
We should maintain an updated cookie register showing cookie names, providers, purposes and retention periods once the website stack is finalized.
13. Cookie Register
Once the TrustOps website is live, the cookie register should be completed and maintained.
| Cookie Name | Provider | Category | Purpose | Duration |
|---|---|---|---|---|
| [Insert Cookie] | [Insert Provider] | Strictly Necessary | [Insert Purpose] | [Insert Duration] |
| [Insert Cookie] | [Insert Provider] | Analytics | [Insert Purpose] | [Insert Duration] |
| [Insert Cookie] | [Insert Provider] | Preference | [Insert Purpose] | [Insert Duration] |
| [Insert Cookie] | [Insert Provider] | Marketing | [Insert Purpose] | [Insert Duration] |
| [Insert Cookie] | [Insert Provider] | Security | [Insert Purpose] | [Insert Duration] |
14. Updates to This Cookie Policy
We may update this Cookie Policy from time to time.
Updates may be made to reflect:
- changes in cookies used
- changes in website tools
- new analytics or marketing systems
- changes in legal requirements
- changes in TrustOps services
- security or privacy improvements.
The updated version will be posted on the website with a revised effective date.
15. Contact Us
For questions about this Cookie Policy or your cookie preferences, contact:
TrustOps Portal Team
Email: info@abnosoftwares.com
Phone: +254 (0)705 597336
Website: trustopsportal.com
For product-specific support, clients should use their official support channel.
Cookie Banner Copy
Short Banner Version
We use cookies to improve your experience.TrustOps Portal uses necessary cookies to run this website and may use analytics or marketing cookies to understand website performance and improve communication. You can accept all cookies, reject non-essential cookies or manage your preferences.
- Accept All
- Reject Non-Essential
- Manage Preferences
Preference Center Copy
Manage Cookie Preferences
Choose which cookies TrustOps Portal may use.
Strictly Necessary CookiesRequired for the website to work properly, protect forms and remember your cookie choices. These cannot be switched off.
Analytics CookiesHelp us understand how visitors use the website so we can improve content, layout and performance.
Preference CookiesHelp remember your website choices and improve your browsing experience.
Marketing CookiesHelp us measure campaigns and provide relevant TrustOps communication where permitted.
- Save Preferences
- Accept All
- Reject Non-Essential